Below FAQ are some common concerns of our clients before purchasing some of our products. If you have other questions, please just send it to support@vyralteq.com
Please allow 3-4 weeks after purchasing to receive your PC! This time could be as little as 7-10 days but some parts are on back order from our suppliers and could take longer depending on demand and parts required for your build!
REFUND POLICY

We have a 30-day return policy (Non PC), which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@vyralteq.com.

If your return is accepted, once accepted simple return the item to us. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@vyralteq.com.

Damages & Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable items:

Once your PC is ordered we start sourcing parts, therefore you may not cancel your order. We can work with you one on one if a problem arises before shipment to provide exceptions however all exceptions will, at a minimum result in a 5% fee due to bank charges and credit card fees still assed to us. Please email info@vyralteq.com to request an exception! Fully built PCs are NON REFUNDABLE. If you are unhappy with any part of your build please email us ASAP and we work to make it right!

Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

Pre ordered Desk pads and mouse pads are non refundable.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Yes! Please send us an email above and and tell us how you would like to customize it, how you use your PC and what your budget is and we can help build you a perfect PC for YOU!
Please see the "Stream with us" tab, follow those directions and we will be in touch!
Of course! We would love for you to join our Discord! We have some of our TECHAHALOICS in there ready to answer any questions you may have! Vyral Teq discord link is https://discord.gg/Fm7tbpu2dK
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