We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, simply return the item to us. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at email@example.com. There is a 5% fee charged on ALL returns regardless of the situation, this is due to the credit card fees associated.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable Items
Once your PC is ordered we start sourcing parts, therefore you may not cancel your order. We can work with you one on one if a problem arises before shipment to provide exceptions however all exceptions will, at a minimum result in a 5% fee due to bank charges and credit card fees still assed to us. Please email firstname.lastname@example.org to request an exception! Fully built PCs are NON REFUNDABLE. If you are unhappy with any part of your build please email us ASAP and we work to make it right! Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Pre ordered Desk pads and mouse pads are non refundable. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges are the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds - We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. If we provide an exception to the return policy for PCs or custom items we will refund you the purchase price less 10% for processing and credit card fees. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All merchandise is non refundable. Including hats, hoodies, Tees, ect.