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So you dont have to worry about anything and can let us take care of all your hardware needs!
Our builds are not put together with the cheapest parts we can find, in fact, we only use top of the line name brand parts.
huge shout out to their customer service team as they were very attentive and helpful throughout the process. the pc came in damaged due to fedex (no surprise there…), but after reaching out to their customer support it was quickly resolved. they were super kind and patient. i couldn’t have asked for a better experience with them. beside that the pc works perfectly and is the most aesthetically pleasing thing i own. small business, but definitely amongst the best. can’t wait for them to continue to grow and follow them in their journey. 10/10 recommend. i will be adding a video of the final product after i receive the glass replacements :)
This has been the best purchase I have ever made. Couldn't be happier with my PC
EDIT: Support reached out within hours of reviewing the product and helped me until 10PM trying to get it fixed. Even if we couldn’t fix it that night, they were going to video chat the next morning. The build is beautiful and is easily the talk of my friends. Would definitely recommend people their way.
Absolutely love this build that they sent me. However, I’ve reached out 4 time about a problem that I’ve had with no response. Every time I put the computer to sleep it loses internet connect (connected via Ethernet). I then have to go back to the tower and unplug the ethernet cord and plug back in. Doesn’t seem like that big of a deal, but the ethernet is the back side of the PC along with it being on far away and such a deep case. Id absolutely give it 5 stars, but reaching out numerous times to try to fix it after paying so much hurts the rating. It’s a beautiful build and great specs, just one flaw that brings it down. Will update if I get anyone to respond to me.
Hey Austin! This is Chris, one of the owners here at VYRAL. First, so sorry you are having issues with your PC! We are always here to help! I personally just looked throughg our Support@vyralteq.com email and talked to our phone team that runs our main number 937-993-7765 and do not have any records! Can you please share how you have been reaching out or use these support channles and reach out again? Hope to hear from you soon and thank you for choosing us for your build!
If I could give this more than 5 stars I would. The team was extremely professional and very quick with my snow white building. I also ordered various other products from Vyral that came very swiftly. I would recommend Vyral to anyone who wants a professionally built PC. I have been building PCs for over 10 plus years this is my first time not building my own and I was extremely impressed! Also, I would like to give a shout out to Braethorn for introducing me to you guys without him I would have never found a company that now has a lifetime customer. Amazing work!!! Will be ordering tons more from Vyral in the future!
Received my “Snowwhite” Pc and all i can same is Sheesh! Excellent build quality and customer service, kept me informed the whole way through the process and even helped with some tech issues on a Saturday!! Definitely earned a life long customer.
Yes of course!
You send or bring the PC, we fix and return it.
It takes around 2-3 weeks.
This was my first time moving into PC gaming and I had originally planned to build my own before realizing I didn't have the free time to do it. A friend recommended Vyral and they were fantastic and informative every step of the way; getting to support a locally-owned small business was an added bonus.
They finished my build four days after I ordered it (way ahead of my schedule) and I was back to streaming after an 8-month hiatus within days. I have had the best experience with my new PC; this fit my budget perfectly, I was able to upgrade where I needed to without breaking the bank and I'm so grateful for taking the plunge and getting it.
I can't recommend Vyral enough to first-time PC users; they take all of the pressure and stress off your shoulders so you can enjoy your product when it comes.
Purchased a i9-13900, 4090, fully custom. I was extremely happy with the price and the result.
huge shout out to their customer service team as they were very attentive and helpful throughout the process. the pc came in damaged due to fedex (no surprise there…), but after reaching out to their customer support it was quickly resolved. they were super kind and patient. i couldn’t have asked for a better experience with them. beside that the pc works perfectly and is the most aesthetically pleasing thing i own. small business, but definitely amongst the best. can’t wait for them to continue to grow and follow them in their journey. 10/10 recommend. i will be adding a video of the final product after i receive the glass replacements :)
This has been the best purchase I have ever made. Couldn't be happier with my PC
