At Vyralteq, we understand that timely completion and delivery of your system is important to you. We aim to complete your order as quickly as practically possible, typically within 7-10 days from the time we receive your order. However, please note that the build process may take up to 3 weeks to leave our warehouse.
The build time may vary depending on several factors, including component shipments, the complexity of your build (more complex builds may take longer), and the various tests we conduct on every system, such as burn-in tests and leak tests for liquid cooling loops. As a small shop, we strive to keep our inventory lean to reduce costs and keep our prices competitive.
Rest assured that we will communicate with you throughout the process to keep you updated on the status of your order. If you ever have any questions or concerns, please do not hesitate to contact us at email@example.com.
As we grow as a business we are growing our shipping. We understand we have customers all around the world and we want to be able to provide an efficient service to everyone. Our current shipping for international is as follows
- PC's - Mainland US, Canada, Mexico & Europe (We aim to offer more soon!)
- PC Components - Worldwide
- Desk pads - Worldwide
- Keyboards - Worldwide
- Merch - Worldwide
Lead times on deliveries will vary as will costs depending on your geographical locations. For shipping costs our website will provide an estimated shipping cost at checkout.
Taxes and Duties
Please note when shipping internationally, you are responsible for your countries own duties and taxes. We do not pre pay any duties or taxes and you are responsible for paying directly upon or before delivery. We can not quote what that fee will be as it varies country by country but is roughly 12-22%.
At our company, we strive to provide excellent customer service and satisfaction, including fast and reliable shipping. However, we would like to clarify that any promotional offers we run are only applicable to customers residing in the United States of America.
We apologize for any inconvenience this may cause to our international customers. We appreciate your understanding and thank you for considering our products.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team, who will be happy to assist you.
Please see our policy on Refund policy
Thank you for choosing our company for your shopping needs.
- Q - My parcel has arrived damaged what do I do?
- A - Take pictures of everything the more detail you can provide the better we can assist you. Please then email us at firstname.lastname@example.org with your order number, images and a brief description of what's happened to the best of your knowledge
- Q - What shipping carriers do you use?
- A - We use FedEx and UPS which we provide tracking information for when we ship.
- Q - What is the estimated delivery time for my order?
- A - Shipping time is separate to build time. Builds can anywhere from 1-4 weeks to complete see further details above. Once built the shipping time will be sent in an email with tracking information attached as a rough guide. Mainland US anywhere from 2-4 days & international anywhere from 5-10days (all subjective too your countries custom's and other unforeseen circumstances we have no control over)
- Q - Can I track my shipment?
A - Yes you will be able to track your shipment when we send you your email with your tracking information attached.
- Q - Can I change the shipping address after placing my order?
A - Yes this can be done please just email us stating what address you would like to change this too
- Q - Can I pick up my order from your warehouse?
A - Local pickup is available this is an option at the checkout. We are located in Vyral Compound 2078 East Dorothy Lane, Dayton OH
- Q - What is your shipping policy for returns or exchanges?
A - Please see our returns policy here
- Q - How do I know if my order has been shipped?
A - You will have received an email from us with your tracking information.
- Q - Is there free shipping available on my order?
- A - Yes you can get free shipping on orders over $129 (This is only for Mainland US Customers)